Frequently Asked Questions

For details on accessible services and resources, please click here.

American Sign Language (ASL) interpreters are available upon request. To arrange this service, please email accessibilitycoordinator@livenation.com at least 30 days before the event date. Be sure to include the guest’s name, event, seating location, and the size of your party. 

For Everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. ANY BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue. Any individual who leaves the premises and attempts to re-enter the venue must be researched, including their bags and/or carried items.

All events are mobile entry. This means that your mobile device is used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster.ca

Fans picking up Will Call tickets must bring a valid piece of government-issued photo ID to collect their tickets from the Box Office.

ONSITE SUPPORT
The box office is located at between Gate 1 and Gate 2. Mobile ticket assistance is available at the box office during operating hours: 4 hours prior to gates opening until 10pm, on show days only. 

For troubleshooting support at the box office, please ensure that the ticketholder brings a valid piece of government-issued photo ID and the payment card used to purchase the ticket(s).

WALK-UP SALES
You are able to purchase tickets at the box office on show days, if available. Note that if a show is sold out, we do not hold additional tickets at the box office.

For fans' safety, Rogers Stadium prohibits overnight queuing, and strongly advises against standing in line for a prolonged period of time. Fans who choose to come early early are not guaranteed a spot close to the stage, and will not have access to the venue amenities prior to gates being open.

Mobile charging stations are available on-site to use at no cost. Find them at our Gate 1 Guest Services Pod, Terminal 81, the American Express® Lounge, and the Birkenstock Lounge.

Stations are compatible with all mobile devices, and include UCB-C, lightning, and mini/micro-USB inputs.

Fans are also permitted to bring their own portable chargers for mobile devices to Rogers Stadium events.

Children aged 12 and under must be accompanied by a parent or guardian at all times. Guardians must be aged 19 or older. Each attendee, regardless of age, must have a valid ticket for entry, except for children under 2 years old, who may sit on the lap of a ticket-holding parent or guardian.

Get in touch:

• For General Inquiries: rogersstadiumInfo@livenation.com
• For Media Inquiries: mediarelationscanada@livenation.com
• For Brand Opportunities: partnershipsrogersstadium@livenation.com
• For specific accessibility needs: accessibilitycoordinator@livenation.com

E-lockers are available for rent onsite, subject to availability.

The lockers are located outside and inside the venue, with individual codes for storage of personal items and/or merch purchases.

Please remember to collect your belongings at the end of the night, as any items left behind will be brought to Lost & Found.

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other
• Harassment, including unwelcome or hostile behavior, physical contact, or sexual attention
• Fighting or any other type of violence
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances
• Throwing objects or interfering with the progress of the event
• Being in possession of alcohol not purchased inside the venue
• Being a minor in possession of alcohol or providing a minor with alcohol
• Being in possession of weapons, illegal substances, or any other prohibited items
• Smoking (including e-cigarettes, personal vaporizers, and cannabis)
• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event

Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.

If you have any questions prior to a Rogers Stadium event, please send an email to rogersstadiuminfo@livenation.com

For your safety and the safety of others, be sure to:

• Stay hydrated and drink lots of water

• Wear sunscreen and dress for the weather

• Check your local Public Health website for the latest information about communicable illness 

• Check your local Public Health website on safe substance use and alcohol consumption

• Do not bring prohibited items into the event

• Follow our Fan Code of Conduct for your and everyone’s safety

• Follow instruction from security and venue staff – they are here to help

• If you see something, say something – report safety and security concerns immediately to security and venue staff

NOISE & LIGHT SENSITIVITY

• Sound levels may be high; fans are encouraged to bring ear protection

• Strobe lighting and pyro effects may be used throughout the show - please be aware if you are sensitive to flashing lights

Ins and outs are not permitted. If you leave the venue at any point, you will not be permitted to re-enter.

K-Pop Lightsticks are only permitted at Rogers Stadium on K-Pop event days. At this time, this includes BTS on August 22nd and 23rd. Only the performing artists' official Lightstick will be permitted in the venue; any unbranded Lightsticks or Lightsticks from other K-Pop artists will not be permitted. 

Rogers Stadium is a cashless venue and does not accept cash at any point of sale. Major credit cards, debit cards, and mobile forms of payment are accepted.

All events are mobile entry. That means your mobile device is used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster. 

• Binoculars
• Breast pumps
• Empty hydration packs
• Empty, plastic reusable water bottles (glass bottles will not be permitted in the venue at any time)
• Factory sealed Naloxone/Narcan nasal kits
• Hand fans and small portable fans
• Non-professional cameras (point & shoots and disposables)
• Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government-issued photo identification
• Portable battery packs
• Sunscreen and bug spray in non-aerosol and non-metal containers

The following items are prohibited at Rogers Stadium:

• Aerosol sprays 
• Alcohol 
• Ammunition and training ammunition rounds 
• Animals (with the exception of service animals) 
• Any professional audio/video recording devices (SLR, DSLR, GoPro, cameras with detachable lenses, camera stand, tripods, lenses etc.) 
• Banners 
• Bicycles 
• Brass knuckles 
• Cans and bottles 
• CBR (chemical-biological radiation) substances 
• Chairs 
• Clubs, bats, and sticks 
• Drug paraphernalia 
• Explosives and explosive components 
• Fire-starters and open flames 
• Fireworks 
• Flags or signs 
• Glass containers 
• Glow sticks 
• Heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length) 
• Illegal drugs and substances, including unmarked liquid or pill medication bottles.
  • Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government-issued photo identification, may be allowed in the venue.
  • Unmarked liquid or pill medication bottles are not permitted. 
• Laptops 
• Large umbrellas 
• Laser pens or pointers 
• Nitrous oxide 
• Noise-making devices 
• Outside food and drink (including water) 
• Pepper spray 
• Projectiles of any kind 
• Selfie sticks 
• Sport balls 
• Spray paint 
• Stickers
• Tablets 
• Waterguns
• Weapons including but not limited to: firearms, knives, combat weapons (e.g. swords, nunchakus, Kamas, Sai)
  
  • Any replica of same items that could be mistakenly identified as weapons under this policy 

Smoking is not permitted inside the Rogers Stadium concert bowl, or under or in front of any structures. 

Free water refill stations, powered by Brita, can be found throughout the Fan Plaza, at the east and west sides of the concert bowl and outside of the gates for those waiting in line.

Fans are permitted to bring an empty, plastic, reusable water bottle or hydration pack into the venue (one per person).

No glass or metal water bottles are permitted inside Rogers Stadium.