Frequently Asked Questions
For details on accessible services and resources, please click here.
American Sign Language (ASL) interpreters are available upon request. To arrange this service, please email accessibilitycoordinator@livenation.com at least 30 days before the event date. Be sure to include the guest’s name, event, seating location, and the size of your party.
For Everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. ANY BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue. Any individual who leaves the premises and attempts to re-enter the venue must be researched, including their bags and/or carried items.
All events will be mobile entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster.
Fans picking up Will Call tickets must bring a valid piece of government issued photo ID to collect their tickets from the Box Office.
Onsite Support - Mobile ticket help available at the venue Box Office at Gate 2 during our box office open hours of 1:00pm to 10:00pm on show days only. Please ensure the ticketholder brings a valid piece of government issued photo ID and the payment card used to purchase the ticket(s) to a Box Office window.
Rogers Stadium strongly advises against standing in line for a prolonged period of time and prohibits overnight queuing for fans' safety. Fans that choose to come early are not guaranteed a spot close to the stage.
More information is coming soon. Stay tuned!
Children aged 12 and under must be accompanied by a parent or guardian at all times. Guardians must be aged 19 or older. Each attendee, regardless of age, must have a valid ticket for entry, except for children under 2 years old, who may sit on the lap of a ticket-holding parent or guardian.
Get in touch:
- For General Inquiries: rogersstadiumInfo@livenation.com
- For Media Inquiries: mediarelationscanada@livenation.com
- For Brand Opportunities: partnershipsrogersstadium@livenation.com
- For specific accessibility needs: accessibilitycoordinator@livenation.com
We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:
- Use of foul, threatening, offensive or abusive language or gestures
- Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other
- Harassment, including unwelcome or hostile behavior, physical contact, or sexual attention
- Fighting or any other type of violence
- Wearing or using clothing, signs, and banners which are offensive in nature.
- Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances
- Throwing objects or interfering with the progress of the event
- Being in possession of alcohol not purchased inside the venue
- Being a minor in possession of alcohol or providing a minor with alcohol
- Being in possession of weapons, illegal substances, or any other prohibited items
- Smoking (including e-cigarettes, personal vaporizers, and cannabis)
- Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas
- Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event
Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.
Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.
Rogers Stadium staff are on-site to ensure that all fans have a safe and memorable experience at our events. Should you have any questions or concerns, or require assistance during an event, please visit Guest Services at Gate 1, Gate 3, or North 108.
If you have any questions prior to a Rogers Stadium event, please send an email to rogersstadiuminfo@livenation.com.
For your safety and the safety of others, be sure to:
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Stay hydrated and drink lots of water
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Wear sunscreen and dress for the weather
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Check your local Public Health website for the latest information about communicable illness
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Check your local Public Health website on safe substance use and alcohol consumption
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Do not bring prohibited items into the event
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Follow our Fan Code of Conduct for your and everyone’s safety
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Follow instruction from security and venue staff – they are here to help
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If you see something, say something – report safety and security concerns immediately to security and venue staff
NOISE & LIGHT SENSITIVITY
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Sound levels may be high; fans are encouraged to bring ear protection
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Strobe lighting and pyro effects may be used throughout the show - please be aware if you are sensitive to flashing lights
Attending a Rogers Stadium event from out of town? Please see a list of nearby hotels that are a short public transit commute away from the venue below.
Holiday Inn Express Toronto-North York
- 30 Norfinch Dr, North York, ON M3N 1X1
- Approx 30 minutes via TTC:
- Take the 36 A, B, or D bus eastbound to Finch West Station. Take the subway southbound 1 stop to Downsview Park Station.
Montecassino Hotel and Event Centre
- 3710 Chesswood Dr Suite 220, North York, ON M3J 2W4
- Walkable to Rogers Stadium.
Best Western Plus Toronto North York Hotel & Suites
- 50 Norfinch Dr, North York, ON M3N 1X1
- Approx 30 minutes via TTC:
- Take the 36 A, B, or D bus eastbound to Finch West Station. Take the subway southbound 1 stop to Downsview Park Station.
Four Points by Sheraton Vaughan
- 3400 Steeles Ave W, Vaughan, ON L4K 1A2
- Approx 30 mintues via TTC:
- Take the 960 express or 60 B or D bus eastbound to Pioneer Village Station. Take the subway southbound 3 stops to Downsview Park Station.
Staybridge Suites Toronto - Vaughan South
- 3600 Steeles Ave W, Woodbridge, ON L4L 8P5
- Approx 30 mintues via TTC:
- Take the 960 express or 60 B or D bus eastbound to Pioneer Village Station. Take the subway southbound 3 stops to Downsview Park Station.
Hilton Garden Inn Toronto/Vaughan
- 3201 Hwy 7, Vaughan, ON L4K 5Z7
- Approx 25 minutes via TTC:
- Walk to Vaughan Metropolitan Centre Station. Take the subway southbound 5 stops to Downsview Park Station.
Residence Inn Toronto Vaughan
- 11 Interchange Wy, Vaughan, ON L4K 5W3
- Approx 25 minutes via TTC:
- Walk to Vaughan Metropolitan Centre Station. Take the subway southbound 5 stops to Downsview Park Station.
Homewood Suites by Hilton Toronto Vaughan
- 618 Applewood Crescent, Vaughan, ON L4K 4B4
- Approx 35 minutes via TTC:
- Walk to Vaughan Metropolitan Centre Station. Take the subway southbound 5 stops to Downsview Park Station.
Courtyard Toronto Vaughan
- 150 Interchange Way, Vaughan, ON L4K 5P7
- Approx 30 minutes via TTC:
- Walk to Vaughan Metropolitan Centre Station. Take the subway southbound 5 stops to Downsview Park Station.
Hotel at Great Canadian Casino Resort Toronto
- 1133 Queen's Plate Dr, Etobicoke, ON M9W 0G4
Delta Hotels Toronto Airport & Conference Centre
- 655 Dixon Rd, Etobicoke, ON M9W 1J3
Please visit ttc.ca for the most up-to-date information on scheduling, service disruptions, and closures.
Ins and outs are not permitted. If you leave the venue at any point, you will not be permitted to re-enter.
K-Pop Lightsticks are only permitted at Rogers Stadium on K-Pop event days. At this time, this includes BTS on August 22nd and 23rd. Only the performing artists' official Lightstick will be permitted in the venue; any unbranded Lightsticks or Lightsticks from other K-Pop artists will not be permitted.
Rogers Stadium is not responsible for any lost or stolen items.
If you lose an item during a Rogers Stadium event, please check in with Guest Services at Gate 1 to see if it has been found. All items not picked up on the night of the event will be uploaded to our Pixit site for fans to claim their items. If lost items are not picked up within a 2-week period, they will be disposed of. Prohibited items may be disposed of within 24 hours after the event is complete.
Rogers Stadium is a cashless venue and does not accept cash at any point of sale.
All events will be mobile entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster.
Notice regarding PICK UP DROP OFF zone at Rogers Stadium:
- This is an active pick up and drop off zone – drivers must be online
- No idling
- No parking
- Any vehicles caught idling or parking will be towed
- Rogers Stadium is a safe and respectful environment. Harassment of any kind will not be tolerated. Please follow and adhere to all direction by law enforcement.
- Rogers Stadium has the right to restrict access to any vehicle who is not compliant with these venue policies
Posters, banners, and flags are permitted or prohibited at Rogers Stadium events on a per show basis. Please check the Know Before You Go email sent to all ticketholders prior to your event to confirm if they will be allowed in the venue for your event.
All signage will be checked for inappropriate messaging upon entry.
We do not allow the following in our venue:
- Weapons including but not limited to: firearms, knives, combat weapons (e.g. swords, nunchakus, Kamas, Sai), explosives, heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length), brass knuckles, clubs/bats/sticks, pepper spray, aerosol sprays, nitrous oxide, ammunition, and training ammunition rounds, explosives and explosive components, fireworks, fire-starters, and open flames, CBR (chemical-biological radiation) substances, projectiles of any kind and any replica of same items that could be mistakenly identified as weapons under this policy
- ALL BACKPACKS, any bag or soft-sided container, with or without handles or carrying straps, larger than 12” x 6” x 12” (30cm x 15cm x 30cm) (or exceeding 864 cubic inches/13,500 cubic centimeters of total volume). An exception may be made for medically necessary or infant care (diaper) bags after search
- Outside food and drink (including water), alcohol, cans, and bottles and glass containers
- Illegal drugs and substances, including unmarked liquid or pill medication bottles. Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government issued photo identification may be allowed in the venue. Unmarked liquid or pill medication bottles are not permitted in LNE Venues
- Drug paraphernalia
- Laser pens or pointers
- Spray paint
- Stickers
- Chairs
- Large umbrellas
- Sport balls
- Glow sticks
- Selfie sticks
- Banners, flags or signs
- Bicycles
- Laptops, tablets
- Any professional audio/video recording devices (SLR, DSLR, GoPro, cameras with detachable lenses, camera stand, tripods, lenses etc.)
- Animals (with the exception of service animals)
- Noise-making devices
More information is coming soon. Stay tuned!
There are over 30 free water stations throughout the venue. Reusable water bottles and hydration packs will be permitted, and must be empty upon entering the venue. NO GLASS OR METAL BOTTLES.