Know Before You Go

PLEASE NOTE: Rogers Stadium is located at YZD (former Downsview Airport Lands)

Rogers Stadium is a Rain or Shine venue. In the event of severe weather we will monitor the situation closely and keep fans notified via our social media pages and venue digital screens. Please dress according to weather conditions.

Be sure to download the NEW Rogers Stadium App to access your tickets.

Through the app, you'll also get real-time info on everything you need to know to plan your visit - maps, food & drink features, pre and post-show happenings, premium seating bookings, guest services and more.

Turn on notifications to receive the latest updates, plus be eligible for exciting show-day opportunities and upgrades, exclusive only to app users.

Click here to download on Apple

Click here to download on Android

Rogers Stadium is located at YZD (former Downsview Airport Lands). The best way to get to and from the venue is by taking TTC or GO Transit.

Be sure to plan ahead and map out your route in advance.

The closest and most convenient TTC subway stations are: 

• Downsview Park Station - 900m from the Gates 
• Sheppard West Station - 900m from the Gates
• Wilson Station - 1800m (shuttle service available) from Gate 3
  • **Fans with accessibility needs will be prioritized for shuttle access. 

To reach Rogers Stadium via Downsview Park, Sheppard West and Wilson stations, use Line 1 Yonge-University. The new Line 5 Eglinton and Line 6 Finch West also easily connect to Line 1.

There are also multiple bus routes which service the area including the 84 Sheppard West, 96 Wilson, 108 Driftwood, and more.

Free TTC shuttle service will be provided on a continuous loop, running between Wilson Station and Rogers Stadium. Fans with accessibility needs will be prioritized for shuttle access.

Once at the shuttle drop-off, fans will need to proceed a few metres to the gates. The shuttle runs from 30 minutes before the Fan Plaza opens until 1 hour after the show ends. NOTE: During rush hour and other peak times, it will take longer than usual for shuttles to complete this loop, and shuttles could be operating at capacity. 

Live Nation Canada will be sponsoring TTC rides home from Downsview Park, Sheppard West and Wilson stations on Line 1 Yonge-University after concerts. Fans can show their concert ticket to TTC staff to access their complimentary trip.

TTC will be adding extra trains on show nights to help manage crowds in the area.

PLEASE NOTE: For the Bruno Mars concerts on May 23, 24 and 30, due to a planned track closure on the Barrie Line, there will be no GO Transit service to Downsview Park GO. Please plan accordingly for these shows. For more information visit gotransit.com. TTC service will not be impacted.

Please make sure to double check your route before leaving and while in transit to the concert as unforeseen delays and route diversions can happen at any time. As always, please give yourself extra time to access the venue.

Choose the rideshare drop-off closest to your route, and use one of these addresses in your rideshare app or for pick-up/drop-off.  All pick-ups and drop-offs must be done in the designated area and not the surrounding areas. 
 
Note that Beffort Rd will be closed to public vehicle and pedestrian traffic on show days. 

The entrances to our rideshare and pick-up/drop-offs are located at:

• 81 YZD Lane
  • Drops off at the north end of the stadium - 400m to the Gates.
  • To access, head eastbound on Sheppard Ave W, turn right onto Chesswood Dr, which leads into YZD Lane at the intersection of Carl Hall Rd.
  • Fans will need to proceed south towards the Gates. 
• 590 Wilson Ave
  • Drops off at south end of the stadium – 900m to the Gates.
  • To access, head west on Wilson Ave, turn right into the pathway at the Pick-Up/Drop-Off sign, and continue to the drop-off zone.
  • Fans will then need to proceed north towards the Gates. 

On-site parking is limited and available for advance purchase only on Ticketmaster, subject to availability. The parking lot is accessed via 400 William R. Allen Rd (heading south). When you reach this address, turn right into the road leading to the parking lot. From there, a moderate walk will bring you to the Gates.

A second lot is available off-site, within 1500m of the gates at Tuscan Gate at Sheppard Ave W. This address is accessed via the east side intersection of Sheppard Ave W and Tuscan Gate. Look for Event Parking signs at the lot entrance. From there, walk the same route back via Tuscan Gate, turn right at Sheppard Ave W; walk past Downsview Park Station, where a pathway will lead you south toward Rogers Stadium. **Note that this parking lot is unpaved.

Please do not attempt to access these parking lots if you have not purchased parking in advance, as we will be unable to accommodate in-person purchases.

Allen Rd Parking Tickets

Tuscan Gate Parking Tickets

Planned Road Closures: Beffort Rd.

Parking in the surrounding area is extremely limited. If driving is necessary and on-site parking was not purchased in advance, there are satellite parking lots at nearby TTC subway stations including: Sheppard West Station, Pioneer Village Station, Finch West Station, Highway 407 Station. Paid commuter parking is also available at York University, offering convenient and quick access by subway to the concert venue via York University Station.

YORK UNIVERSITY PARKING

TIP: There are several visitor pay lots located at York University’s Keele Campus. The most convenient parking location for concert goers is the York Boulervard lot, located just steps away from the York University subway station.

Payment for parking is required and facilitated exclusively through the HONK Mobile App.  QR codes for payment will be displayed in the lot. Availability will be offered on a first-come, first-served basis.

ACCESSIBLE PARKING

A limited number of accessible parking spaces are available at Rogers Stadium on event days. To inquire about purchasing an accessible parking pass, please email accessibilitycoordinator@livenation.com with your name and event date that you are attending. Accessible parking passes must be purchased in advance of the event, they cannot be purchased upon arrival at the venue.

The Allen Rd Parking Lot is accessible. The Tuscan Gate Parking Lot is unpaved.

Fans that are unable to secure accessible parking are encouraged to utilize a nearby TTC park and ride lot and take the subway to Wilson Station where Wheel-Trans will be offering free shuttle service to the venue. 

Any fraudulent purchases of an accessible parking pass may be denied entry to the parking lot without a refund.  

Fans are encouraged to utilize Downsview Park Station, Sheppard West and Wilson Stations when exiting the stadium. To ensure smoother travel, TTC will be running more frequent service in the area.

TTC

• Exit Gate 1 for Downsview Park Station (900m) 
• Exit Gate 2 for Sheppard West Station (900m) 
• Exit Gate 3 for Wilson Station (1800m)

GO Transit 

Union Station is only 1 stop south of Downsview Park GO Station. The last train will depart at 11:55 p.m. Regular GO bus service will also be running. 

PLEASE NOTE: For the Bruno Mars concerts on May 23, 24 and 30, due to a planned track closure on the Barrie Line, there will be no GO Transit service to Downsview Park GO. Please plan accordingly for these shows. For more information visit gotransit.com. TTC service will not be impacted.

SAFETY QUEUING AT DOWNSVIEW PARK STATION 

In the interest of fan safety, Event Staff may ask you to pause your walk as you exit in the directions of Downsview Park Station and Sheppard West Station, if the TTC determines that the stations are at capacity. These are just short delays to ensure a smooth and safe flow into these stations and prevent overcrowding. Please cooperate with the direction of TTC and Rogers Stadium staff in this process. 

All ticket holders can enter the stadium through any gate.

The following dedicated entrances are also available at:

GATE 1 - East 

• Rogers Beyond the Seat Entrance
• Rogers customers get exclusive entry by showing their device or MyRogers app at the gate. Screenshots will not be accepted.

GATE 1 - West 

• American Express® Cardmember Entrance
• American Express® Cardmembers can enter this gate upon the presentation of a valid physical or digital wallet American Express® Card. Screenshots will not be accepted. 

GATE 1 & GATE 3

• Premium Live Entrance
• Accessibility Entrance
  • Wheelchair escorts to your seats are available at any gate, with Gate 3 recommended for proximity to seating and venue amenities.

For fans' safety, Rogers Stadium prohibits overnight queuing, and strongly advises against standing in line for a prolonged period of time. Fans who choose to come early early are not guaranteed a spot close to the stage, and will not have access to the venue amenities prior to gates being open.

Please refer to your Know Before You Go email for your show's fan plaza hours. We encourage fans to get to the venue early and enjoy the many offerings available including:

• Unique food and beverage options 
• Artist merch
• Engage and interact with partner activations 
• American Express® Lounge - Amex Cardmembers and Premium Live guests can grab some refreshments and bites in the American Express® Lounge, subject to capacity
• Birkenstock Lounge - Fans can relax in style at the Birkenstock Lounge with food and drink options available, subject to capacity

Come early, stay late and enjoy all Rogers Stadium has to offer!

Free water refill stations, powered by Brita, can be found throughout the Fan Plaza, at the east and west sides of the concert bowl and outside of the gates for those waiting in line.

Fans are permitted to bring an empty, plastic, reusable water bottle or hydration pack into the venue (one per person).

No glass or metal water bottles are permitted inside Rogers Stadium.

Liberty Oak View Entertainment (LOVE) is shaping Rogers Stadium into a true food and beverage destination for live entertainment fans. Show specific and artist-inspired menu items will be introduced for select performances across the 2026 season. For more info, check out https://www.rogers-stadium.com/eat-and-drink.

For everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event.

The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. An exception may be made for medically necessary or infant care (diaper) bags after search.

BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue. Any individual who leaves the premises and attempts to re-enter the venue must be researched, including their bags and/or carried items. 

• Binoculars
• Breast pumps
• Empty hydration packs
• Empty, plastic reusable water bottles (glass bottles will not be permitted in the venue at any time)
• Factory sealed Naloxone/Narcan nasal kits
• Hand fans and small portable fans
• Non-professional cameras (point & shoots and disposables)
• Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government-issued photo identification
• Portable battery packs
• Sunscreen and bug spray in non-aerosol and non-metal containers

The following items are prohibited at Rogers Stadium:

• Aerosol sprays 
• Alcohol 
• Ammunition and training ammunition rounds 
• Animals (with the exception of service animals) 
• Any professional audio/video recording devices (SLR, DSLR, GoPro, cameras with detachable lenses, camera stand, tripods, lenses etc.) 
• Banners 
• Bicycles 
• Brass knuckles 
• Cans and bottles 
• CBR (chemical-biological radiation) substances 
• Chairs 
• Clubs, bats, and sticks 
• Drug paraphernalia 
• Explosives and explosive components 
• Fire-starters and open flames 
• Fireworks 
• Flags or signs 
  • Flags, signs or banners smaller than 8.5” x 11” will be permitted for Bruno Mars shows*
• Glass containers 
• Glow sticks 
• Heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length) 
• Illegal drugs and substances, including unmarked liquid or pill medication bottles.
  • Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government-issued photo identification, may be allowed in the venue.
  • Unmarked liquid or pill medication bottles are not permitted. 
• Laptops 
• Large umbrellas 
• Laser pens or pointers 
• Nitrous oxide 
• Noise-making devices 
• Outside food and drink (including water) 
• Pepper spray 
• Projectiles of any kind 
• Selfie sticks 
• Sport balls 
• Spray paint 
• Stickers
• Tablets 
• Waterguns
• Weapons including but not limited to: firearms, knives, combat weapons (e.g. swords, nunchakus, Kamas, Sai)
  
  • Any replica of same items that could be mistakenly identified as weapons under this policy 

All events are mobile entry. This means that your mobile device is used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster.ca

Fans picking up Will Call tickets must bring a valid piece of government-issued photo ID to collect their tickets from the Box Office.

ONSITE SUPPORT
The box office is located at between Gate 1 and Gate 2. Mobile ticket assistance is available at the box office during operating hours: 4 hours prior to gates opening until 10pm, on show days only. The Box Office will open at 3:00PM for Bruno Mars.

For troubleshooting support at the box office, please ensure that the ticketholder brings a valid piece of government-issued photo ID and the payment card used to purchase the ticket(s).

WALK-UP SALES
You are able to purchase tickets at the box office on show days, if available. Note that if a show is sold out, we do not hold additional tickets at the box office.

For Bruno Mars: Official tour merch will be available outside Gate 1 on the north runway beginning at 3 p.m. (pre-show). Additional merch will be available inside Gate 1 and within the bowl for floor ticketholders once doors open.

Rogers Stadium is dedicated to providing the highest quality of accessible services for all guests. For details on accessible services and resources, please visit click here. 

To get more info on accessibility tickets, parking, onsite assistance, or for any other accessible-related inquiries, please send an email to accessibilitycoordinator@livenation.com.

On-site, you can also visit a Guest Services pod in the fan plaza by Gates 1 and 3, and section North 108, for in-person assistance.

All entrance gates, accessible seating sections and bathrooms, and the fan plaza, are ground level and accessible via wheelchair and/or mobility device. Wheelchair escorts to your seats are available at any gate, with Gate 3 recommended for proximity to seating and venue amenities.

THE CHU FAMILY SENSORY ROOM:
Please check in with Guest Services if you are in need of access to the Chu Family Sensory Room. We are proud to partner with KultureCity and also have their sensory kits available for use at all Guest Service Pod locations. 

Rogers Stadium staff are on-site to ensure that all fans have a safe and memorable experience at our events. Should you have any questions or concerns, or require assistance during an event, please visit Guest Services at Gate 1, Gate 3, or Section North 108. 

Our guest services team can also assist with inquiries related to:

• Accessibility Services
• Wheelchair escort
• Kulture City sensory kit rentals
• Kulture City Quiet Room
• Kulture City weighted lap pads
• Family Room (lactation/prayer)
• ASL interpreters (must be arranged at least 30 days prior to event date)
• Complimentary mobility device storage

Guest Services Amenities

• Free ear plugs & sunscreen
• Ponchos for purchase
• Lost and found
• First concert passes
• Stroller storage (umbrella-style only, for a fee)
• Portable phone chargers

To better enjoy the show, we recommend you review the weather, and bring some day of show essentials:

• Download the Rogers Stadium app and turn on App Notifications (for real-time updates & info)
• Sunscreen (in a non-aerosol and non-metal container)
• Comfortable shoes
• Refillable water bottle (no glass or metal bottles)
• Hat
• Sweater and other layers for cooler evenings
• Small collapsible umbrella (if the forecast calls for rain)
• Venue compliant bag (must be smaller than  12” x 6” x 12”)
• Ear plugs
• Portable battery pack  
• Hand fans or small portable fan for hot days

Children aged 12 and under must be accompanied by a parent or guardian at all times. Guardians must be aged 19 or older. Each attendee, regardless of age, must have a valid ticket for entry, except for children under 2 years old, who may sit on the lap of a ticket-holding parent or guardian.

Smoking is not permitted inside the Rogers Stadium concert bowl, or under or in front of any structures. 

Rogers Stadium is a cashless venue and does not accept cash at any point of sale.  Major credit cards, debit cards, and mobile forms of payment are accepted.

For your safety and the safety of others, be sure to:

• Stay hydrated and drink lots of water

• Wear sunscreen and dress for the weather

• Check your local Public Health website for the latest information about communicable illness 

• Check your local Public Health website on safe substance use and alcohol consumption

• Do not bring prohibited items into the event

• Follow our Fan Code of Conduct for your and everyone’s safety

• Follow instruction from security and venue staff – they are here to help

• If you see something, say something – report safety and security concerns immediately to security and venue staff

NOISE & LIGHT SENSITIVITY

• Sound levels may be high; fans are encouraged to bring ear protection

• Strobe lighting and pyro effects may be used throughout the show - please be aware if you are sensitive to flashing lights

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other
• Harassment, including unwelcome or hostile behavior, physical contact, or sexual attention
• Fighting or any other type of violence
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances
• Throwing objects or interfering with the progress of the event
• Being in possession of alcohol not purchased inside the venue
• Being a minor in possession of alcohol or providing a minor with alcohol
• Being in possession of weapons, illegal substances, or any other prohibited items
• Smoking (including e-cigarettes, personal vaporizers, and cannabis)
• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event

Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.