Know Before You Go

PLEASE NOTE: Rogers Stadium is located at YZD (former Downsview Airport Lands)

Rogers Stadium is a Rain or Shine venue. In the event of severe weather we will monitor the situation closely and keep fans notified via our social media pages and venue digital screens.

We kindly ask all fans to be considerate of our neighbours and the surrounding community. Please help us by:

• Not parking in unauthorized areas (nearby streets and neighbourhoods)
• Avoid idling in residential area
• Using designated waste bins to keep the area clean
• Respecting private property and nearby businesses

Fan Plaza will open at 4:00pm. We encourage fans to get to the venue early and enjoy the many offerings available including:

• Rogers Replay – visit the Rogers activation to create a first-of-its-kind personalized recap video, combining pro footage with your own content shot throughout the stadium grounds. Plus, enter for a chance to win a 2026 VIP pass to every show at Rogers Stadium.
• Food and beverage options
• Artist merch
• Engage and interact with partner activations
• American Express® Lounge - Amex Cardmembers can grab some refreshments and bites in the American Express® Lounge, subject to capacity
• Birkenstock Lounge - Fans can relax in style at the Birkenstock Lounge with food and drink options available, subject to capacity

For our full Rogers Stadium site map, stay tuned to our venue social channels!

Come early, stay late and enjoy all Rogers Stadium has to offer!

Rogers Stadium prohibits overnight queuing for fans' safety and strongly advises against  standing in line for a prolonged period of time. Fans who come to site early are not guaranteed a spot close to the stage.

All events will be mobile entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster. 

Fans picking up Will Call tickets must bring a valid piece of government issued photo ID to collect their tickets from the Box Office.

Onsite Support - Mobile ticket help available at the venue Box Office at Gate 2 during our box office open hours of 1:00pm to 10:00pm on show days only. Please ensure the ticketholder brings a valid piece of government issued photo ID and the payment card used to purchase the ticket(s) to a Box Office window.

Children aged 12 and under must be accompanied by a parent or guardian at all times. Guardians must be aged 19 or older. Each attendee, regardless of age, must have a valid ticket for entry, except for children under 2 years old, who may sit on the lap of a ticket-holding parent or guardian.

For everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event.

The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. An exception may be made for medically necessary or infant care (diaper) bags after search.

BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue. Any individual who leaves the premises and attempts to re-enter the venue must be researched, including their bags and/or carried items. 

• Empty, plastic reusable water bottles. Glass bottles will not be permitted in the venue at any time

• Empty hydration packs

• Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government issued photo identification

• Sunscreen and bug spray in non-aerosol and non-metal containers   

• Non-professional cameras (point & shoots and disposables)  

• Portable battery packs  

• Hand fans and small portable fans  

• Factory sealed Naloxone/Narcan nasal kits  

• Binoculars 

• Breast pumps 

Weapons including but not limited to: waterguns, stickers, firearms, knives, combat weapons (e.g. swords, nunchakus, Kamas, Sai), explosives, heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length), brass knuckles, clubs/bats/sticks, pepper spray, aerosol sprays, nitrous oxide, ammunition, and training ammunition rounds, explosives and explosive components, fireworks, fire-starters, and open flames, CBR (chemical-biological radiation) substances, projectiles of any kind and any replica of same items that could be mistakenly identified as weapons under this policy. 

Outside food and drink (including water), alcohol, cans, and bottles and glass containers.

Illegal drugs and substances, including unmarked liquid or pill medication bottles. Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government issued photo identification may be allowed in the venue. Unmarked liquid or pill medication bottles are not permitted.  Drug paraphernalia, laser pens or pointers, spray paint, chairs, large umbrellas, sport balls, glow sticks, selfie sticks, banners, flags or signs, Bicycles, Laptops, tablets, any professional audio/video recording devices (SLR, DSLR, GoPro, cameras with detachable lenses, camera stand, tripods, lenses etc.), animals (with the exception of service animals), noise-making devices.

Please visit the venue’s FAQ page to see a full list of our Prohibited Items.

Rogers Stadium is a cashless venue and does not accept cash at any point of sale.

Rogers Stadium staff are on-site to ensure that all fans have a safe and memorable experience at our events. Should you have any questions or concerns, or require assistance during an event, please visit Guest Services at Gate 1, Gate 3, or North 108. 

Rogers Stadium is dedicated to providing the highest quality of accessible services for all guests. For details on accessible services and resources, please visit rogers-stadium.com/accessibility. 

For assistance while onsite during an event, please send an email to accessibilitycoordinator@livenation.com or send us a message on Instagram or Facebook. Alternatively, you can visit a Guest Services Pod in Fan Plaza, by Gate 3, or by section North 108. On non-event days, please send an email to accessibilitycoordinator@livenation.com. 

THE CHU FAMILY SENSORY ROOM:
Please check in with Guest Services if you are in need of access to the Chu Family Sensory Room. We are proud to partner with KultureCity and also have their sensory kits available for use at all Guest Service Pod locations. 

Official tour merch sold at the main merch stand just inside Gate 1, with additional merch locations outside of the gates in the north runway, as well as 2 locations against the north grandstands.

For your safety and the safety of others, be sure to:

• Stay hydrated and drink lots of water

• Wear sunscreen and dress for the weather

• Check your local Public Health website for the latest information about communicable illness 

• Check your local Public Health website on safe substance use and alcohol consumption

• Do not bring prohibited items into the event

• Follow our Fan Code of Conduct for your and everyone’s safety

• Follow instruction from security and venue staff – they are here to help

• If you see something, say something – report safety and security concerns immediately to security and venue staff

NOISE & LIGHT SENSITIVITY

• Sound levels may be high; fans are encouraged to bring ear protection

• Strobe lighting and pyro effects may be used throughout the show - please be aware if you are sensitive to flashing lights

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other
• Harassment, including unwelcome or hostile behavior, physical contact, or sexual attention
• Fighting or any other type of violence
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances
• Throwing objects or interfering with the progress of the event
• Being in possession of alcohol not purchased inside the venue
• Being a minor in possession of alcohol or providing a minor with alcohol
• Being in possession of weapons, illegal substances, or any other prohibited items
• Smoking (including e-cigarettes, personal vaporizers, and cannabis)
• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event

Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.