Know Before You Go
GENERAL INFORMATION
Rogers Stadium is located at YZD. Pedestrian access located at 105 Carl Hall Rd, North York, ON, M3K 0A1. The best way to get to the venue is by taking TTC or GO Transit.
TTC + GO TRANSIT
Downsview Park Station is the most convenient stop and a short walk to Rogers Stadium, though Sheppard West and Wilson Stations are also nearby alternatives. There are multiple bus routes which service the area including the 84 Sheppard West, 107A York University Heights, 108A Driftwood, and more.
Please visit GOtransit.com or ttc.ca for scheduling information and download their apps for the most up to date, real time info. For details on accessible parking and accessible public transit support, please visit rogers-stadium.com/accessibility.
PARKING
Parking onsite and in the surrounding area is extremely limited. If driving to Rogers Stadium is necessary, parking is available at a number of satellite parking lots at nearby TTC Subway stations and York University. Park here and take the TTC 1-3 stops to Downsview Park Station. In addition to TTC lots, paid commuter parking will be available at York University, offering convenient and quick access by subway to the concert venue via York University Station.
Additional nearby TTC park-and-ride satellite parking lots include:
- Sheppard West Station
- Pioneer Village Station
- Highway 407 Station
- Finch West Station
Visit TTC.ca or GOtransit.com for scheduling information and download their apps for the most up to date, real time info. Please make sure to double check your route before leaving and while in transit to the show as unforeseen delays and route diversions can happen at any time. As always, please give yourself extra time to access the venue.
BICYCLE
Rogers Stadium is proud to partner with BikeShare TO and CycleTO to provide cycling options to our fans. For fans riding their own bicycles to Rogers Stadium, we will have complimentary bike lock ups courtesy of Cycle Toronto, located outside of Gate 1.
For fans using Bike Share Toronto to get to and from Rogers Stadium events, we will have Bike Share Toronto docks at the venue on event days only, located outside of Gate 1.
RIDESHARE PICK-UP & DROP-OFF
The entrance to our ride share and pick up drop off lot is located at 111 Beffort Rd. To access, drive north on Dufferin Street. Dufferin St turns into Beffort Rd once you are north of Wilson Ave. You will see the entrance to our rideshare lot on the west/right side of the street. THERE IS NO PEDESTRIAN ACCESS TO THE VENUE VIA BEFFORT RD
ACCESSIBLE PARKING
A limited number of accessible parking spaces are available at Rogers Stadium on event days. To inquire about purchasing an accessible parking pass, please email accessibilitycoordinator@livenation.com with your name and event date that you are attending. Accessible parking passes must be purchased in advance of the event, they cannot be purchased upon arrival at the venue.
For more information please visit: Rogers Stadium Accessibility Page
ACCESSIBLE TRANSIT VIA TTC
Wheel-Trans will be providing free shuttle service for fans with accessible needs between Wilson Station and Rogers Stadium on event days for fans arriving and departing via TTC. Pick up will be at the Upper Bus Platform on the southwest corner of the station.
For more information please visit: Rogers Stadium Accessibility Page
PLANNED ROAD CLOSURES
Carl Hall Road will be closed between John Drury and Sheppard Ave W between 12:00pm and 1:00am on concert days. More information on city road restrictions and closures can be found here.
CASHLESS PAYMENT
Rogers Stadium is a cashless venue and does not accept cash at any point of sale.
VENUE ENTRY
Gate 1 - All fans can enter the stadium through this gate.
Gate 2 - Rogers customers can show their cellular network or MyRogers app to use the dedicated Rogers Fan Entrance.
Gate 3 - VIP/Premium Ticketholder and American Express® Cardmember Entrance. American Express® Cardmembers can enter this gate upon the presentation of a valid American Express Card. Digital copies not accepted.
All entry gates at Rogers Stadium are accessible via wheelchair and/or mobility device. Wheelchair escorts to your seats are available at Gate 1 and Gate 3.
BOX OFFICE, WILL CALL, & TICKETING
All events will be mobile entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster.
Fans picking up Will Call tickets must bring a valid piece of government issued photo ID to collect their tickets from the Box Office.
Onsite Support - Mobile ticket help available at the venue Box Office at Gate 2 during our box office open hours of 1:00pm to 10:00pm on show days only. Please ensure the ticketholder brings a valid piece of government issued photo ID and the payment card used to purchase the ticket(s) to a Box Office window.
AGE POLICY
Children aged 12 and under must be accompanied by a parent or guardian at all times. Guardians must be aged 19 or older. Each attendee, regardless of age, must have a valid ticket for entry, except for children under 2 years old, who may sit on the lap of a ticket-holding parent or guardian.
BAG POLICY
For everyone’s safety, security, and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event.
The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. Bags exceeding 6” x 9” (15cm x 23cm), but smaller than 12” x 6” x 12” (30cm x 15cm x 30cm) must be single compartment and clear on all sides. Bags smaller than 6” x 9” (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. An exception may be made for medically necessary or infant care (diaper) bags after search.
BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue. Any individual who leaves the premises and attempts to re-enter the venue must be researched, including their bags and/or carried items.
SMOKING & CANNABIS POLICY
Rogers Stadium is a smoke-free facility, and this includes the use of cannabis. Any fan found smoking or vaping inside the venue may be removed from the facility without compensation. Rogers Stadium does not provide designated outdoor smoking areas, and there are no in-and-out privileges at any time.
LOST AND FOUND
Rogers Stadium is not responsible for any lost or stolen items.
If you lose an item during a Rogers Stadium event, please check in with Guest Services at Gate 1 to see if it has been found. All items not picked up on the night of the event will be uploaded to our Pixit site for fans to claim their items. If lost items are not picked up within a 2-week period, they will be disposed of. Prohibited items may be disposed of within 24 hours after the event is complete.
GUEST SERVICES
Rogers Stadium staff are on-site to ensure that all fans have a safe and memorable experience at our events. Should you have any questions or concerns, or require assistance during an event, please visit Guest Services at Gate 1, Gate 3, or North 108.
If you have any questions prior to a Rogers Stadium event, please send an email to rogersstadiuminfo@livenation.com. For details on accessible services and resources, please click here.
WATER REFILL STATIONS
Free water refill stations can be found throughout Fan Plaza on the East and West sides of the seating areas. Fans are permitted to bring one empty, plastic, reusable water bottle or hydration pack per person into the venue during Rogers Stadium events.
No glass or metal water bottles will be permitted in Rogers Stadium at any time.
CHARGING STATIONS
Mobile charging stations will be found throughout Fan Plaza at Rogers Stadium. Stations will be compatible with all mobile devices, and include UCB-C, lightning, and mini/micro-USB inputs.
Fans are also permitted to bring their own portable chargers for mobile devices to Rogers Stadium events.
CAMPING & EARLY QUEUING
Rogers Stadium prohibits overnight queuing for fans' safety and strongly advises against standing in line for a prolonged period of time. Fans who come to site early are not guaranteed a spot close to the stage.
ARTIST MERCH
Official tour merch sold at the main merch stand just inside Gate 1, with additional merch locations outside of the gates in the north runway, as well as 2 locations against the north grandstands.
HEALTH AND SAFETY
For your safety and the safety of others, be sure to:
- Stay hydrated and drink lots of water
- Wear sunscreen and dress for the weather
- Check your local Public Health website for the latest information about communicable illness
- Check your local Public Health website on safe substance use and alcohol consumption
- Do not bring prohibited items into the event
- Follow our Fan Code of Conduct for your and everyone’s safety
- Follow instruction from security and venue staff – they are here to help
- If you see something, say something – report safety and security concerns immediately to security and venue staff
NOISE & LIGHT SENSITIVITY
- Sound levels may be high; fans are encouraged to bring ear protection
- Strobe lighting and pyro effects may be used throughout the show - please be aware if you are sensitive to flashing lights
PROHIBITED ITEMS
We do not allow the following in our venue:
Weapons including but not limited to: waterguns, firearms, knives, combat weapons (e.g. swords, nunchakus, Kamas, Sai), explosives, heavy chains (excluding purse straps less than one (1) inch in diameter and two (2) feet in length), brass knuckles, clubs/bats/sticks, pepper spray, aerosol sprays, nitrous oxide, ammunition, and training ammunition rounds, explosives and explosive components, fireworks, fire-starters, and open flames, CBR (chemical-biological radiation) substances, projectiles of any kind and any replica of same items that could be mistakenly identified as weapons under this policy.
Outside food and drink (including water), alcohol, cans, and bottles and glass containers. Illegal drugs and substances, including unmarked liquid or pill medication bottles. Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government issued photo identification may be allowed in the venue. Unmarked liquid or pill medication bottles are not permitted. Drug paraphernalia, laser pens or pointers, spray paint, stickers, chairs, large umbrellas, sport balls, glow sticks, selfie sticks, banners, flags or signs, Bicycles, Laptops, tablets, any professional audio/video recording devices (SLR, DSLR, GoPro, cameras with detachable lenses, camera stand, tripods, lenses etc.), animals (with the exception of service animals), noise-making devices.
Please visit the venue’s FAQ page to see a full list of our Prohibited Items.
PERMITTED ITEMS
- Empty, plastic reusable water bottles. Glass bottles will not be permitted in the venue at any time
- Empty hydration packs
- Prescription medicine in its original, unexpired and unadulterated container, in the name matching the individual’s government issued photo identification
- Sunscreen and bug spray in non-aerosol and non-metal containers
- Non-professional cameras (point & shoots and disposables)
- Portable battery packs
- Hand fans and small portable fans
- Factory sealed Naloxone/Narcan nasal kits
- Binoculars
- Breast pumps
FOR STRAY KIDS
- FAN BANNERS: While outside banners will not be permitted, a tour approved fan banner will be available upon entry, subject to availability.
- LIGHTSTICKS: Official Stray Kids light sticks will be permitted entry for this show. Any misuse may result in revocation of light stick privileges.